• QUALIFICATIONS

Click on attachment to open  TOSOJ210 Cert II in General Hospitality

Candidates need to have basic skills in language, literacy and numeracy to enter this qualification.

To achieve a Certificate II in General Hospitality a total number of 23 units must be completed including 3 months work experience

CORE UNITS

TOSTJ2002A  Follow health, safety and security procedures

ADFAD1006A  Use workplace communication skills

TOSTJ2001A  Work in a socially diverse environment

ADFAD2007A  Work with colleagues and customers

TOSTJ2003A  Develop and update tourism and hospitality industry knowledge

TOSOJ2001A  Follow workplace hygiene procedures

Language

EFALN1001A  Read and write simple documents for the workplace in Portuguese
and
EFALN2001A  Read and write routine documents for the workplace in Portuguese

OR

EFALN1002A  Read and write simple documents for the workplace in Tetum
and
EFALN2002A  Read and write routine documents for the workplace in Tetum

Numeracy

EFALN1003B  Work with numbers and measures for the workplace

EFALN2003B  Work with number concepts for the workplace

Workplace Language

EFALS2001A  Conduct basic workplace oral communication in English
and
EFALS2002A  Read and write basic workplace information in English

OR

EFALS2003A  Conduct basic workplace oral communication in Portuguese
and
EFALS2004A  Read and write basic workplace information in Portuguese

Functional

TOSOJ2004A  Launder linen and guest clothes

TOSOJ2002A  Provide housekeeping services to guests

TOSOJ2007A  Operate a bar

TOSOJ2006A  Provide food and beverage service

TOSOJ2005A  Provide table service of alcoholic beverages

TOSOJ2003A  Provide room service

TOSTJ2004A  Receive and process reservations

ADFAD2003A  Perform clerical procedures

ADFAD2004A  Promote products and services to customers

Work Experience

ADFAD1007A  Prepare for work experience

ADFAD1008A  Undertake work experience